Investigating business-IT alignment through ITIL

Organizations have realized that in order to achieve competitive advantage, IT needs to be strategically aligned with business objectives. To achieve alignment leveraging, Information Technology Infrastructure Library (ITIL) is considered fundamental as a comprehensive approach to planning and managing IT actions within the organization, based on its business requirements. This survey reports on a study to assess the effect of successful ITIL Framework on the Business-IT alignment in an Iranian organization (municipality IT organization Of Tehran, Iran), using the Luftman’s maturity model as the assessment tool and to determine whether there are any significant differences in perspectives of IT and Business Managers on what factors contribute to successful strategic alignment using Henderson and Venkatraman’s strategic alignment model as its framework.